Every order is picked, packed and shipped from our warehouse at 164B Slade Ave, West Seneca, NY 14224. Here’s where we ship, how long it takes and what it costs.
01.Where we ship
We currently ship to all 50 US states, including Alaska and Hawaii, as well as APO/FPO military addresses and US territories (Puerto Rico, US Virgin Islands, Guam). We do not ship internationally at this time.
02.Processing time
Orders placed before 2:00 pm ET on a business day are usually packed and handed to the carrier the same day. Orders placed later, on weekends or on US federal holidays are processed the next business day.
Around major sales and holiday periods, processing can take up to two business days. If there’s a delay on a specific SKU, we’ll email you.
03.Delivery speeds & costs
Rates are calculated at checkout based on package weight and destination. As a guide:
- Standard (3–7 business days): from $6.95 — USPS Ground Advantage / UPS Ground.
- Expedited (2–3 business days): from $14.95 — UPS 2nd Day Air / USPS Priority.
- Express (1–2 business days): from $28.95 — UPS Next Day Air Saver / FedEx Overnight.
Transit times start the day the carrier picks up the package, not the day the order is placed. Alaska, Hawaii, APO/FPO and territories may take longer.
04.Free shipping
The $49 threshold is calculated on the merchandise subtotal, after discounts and before taxes. Free-shipping orders ship by Standard.
05.Tracking
You’ll receive a shipping-confirmation email with a tracking number as soon as the label is generated. Tracking may take up to 24 hours to show its first scan after the carrier picks up.
06.Taxes
Sales tax is calculated at checkout based on your shipping address and the current laws of your state. Wholesale customers with a valid resale certificate on file can order tax-exempt — email contact@doubleodistribution.com to set this up.
07.Delivery issues
Lost packages
If your tracking hasn’t updated for more than 7 business days, contact us and we’ll open a trace with the carrier. Confirmed lost packages are either reshipped at no cost or refunded in full.
Damaged in transit
Email us within 7 days of delivery with photos of the damaged box and product. We’ll send a replacement or refund the item and cover any return costs.
Wrong address
Please double-check your address at checkout. If a package is returned to us because the address was undeliverable, we’ll refund the item but not the original shipping cost, and a re-ship will incur new shipping charges.
08.Restricted items
Certain products are classified as hazardous materials (aerosols, some cleaning chemicals, batteries) and can only be shipped by Ground. These items cannot be sent to APO/FPO addresses or by Express service, regardless of the option selected at checkout. We’ll adjust the shipping method and refund any difference if this applies to your order.
09.Wholesale & pallet orders
Pallet, LTL and freight shipments are quoted individually. Email partnership@doubleodistribution.com with the SKUs and delivery ZIP and we’ll come back with a freight quote, usually within one business day.
Contact us
Double O Distribution LLC ยท 164B Slade Ave, West Seneca, NY 14224