Returns

01.The 30-day window

Return requests must be submitted within 30 calendar days of the delivery date shown by the carrier. Items received after 30 days may still be accepted at our discretion, but store credit rather than a refund may be issued.

02.What’s eligible

To be eligible for a refund, the item must be:

• In its original, unopened packaging with all seals intact;
• Unused and in the same condition you received it;
• Accompanied by your order number or the original packing slip.

03.What can’t be returned

For safety, hygiene and manufacturer-authorization reasons, we cannot accept returns on:

• Opened cosmetics, skincare and personal-care products;
• Opened food, supplements or consumables;
• Hazardous materials (aerosols, bleaches, batteries) once opened;
• Clearance and final-sale items (clearly marked at the point of sale);
• Gift cards.

04.How to start a return

1. Email contact@doubleodistribution.com within 30 days of delivery with your order number and the item(s) you want to return.
2. We’ll email you a return authorization (RA) number and a return address within one business day.
3. Pack the item securely in its original packaging, write the RA number clearly on the outside of the box, and ship it back within 14 days of receiving the RA.
4. Once we’ve received and inspected the return, we’ll email you and issue the refund.

05.Return shipping

Return shipping is at your expense for change-of-mind returns. We recommend using a trackable service — we can’t refund items that don’t arrive back at our warehouse.

Original outbound shipping charges are non-refundable, except where we made an error or the item was defective.

06.Refunds

Once we receive and inspect the return, refunds are issued within 5–7 business days. Since all orders are Cash on Delivery, refunds are sent by store credit, bank transfer or mailed check — whichever you prefer. We’ll confirm your preference by email before issuing the refund.

07.Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for what you want. This avoids the item you want going out of stock while your return is in transit.

08.Defective, damaged or wrong item

If your order arrived damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and photos. We’ll send a prepaid return label and either:

• Ship you a free replacement, or
• Refund the item in full — including the original shipping charge.

09.Order cancellations

You can cancel an order for a full refund any time before it’s handed to the carrier. Once tracking is generated, the order can no longer be cancelled — you can still refuse the delivery or send it back once received under the standard return process.